Remote Management

Remote charger management and troubleshooting with Spirii Connect

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What is remote charging management?

Remote charger management in Spirii Connect allows operators to monitor charger performance and respond to issues in real time.

When a problem occurs, operators receive instant alerts and can take action directly from the platform. This includes rebooting chargers, updating firmware, and resolving issues without visiting the site.

The result is reduced downtime, lower operational costs, and a more reliable charging experience for drivers.

Key benefits

‍Receive live fault notifications: Get instant alerts when chargers encounter issues so you can act quickly.‍
Update and manage chargers remotely: Push firmware updates and adjust settings across your network from one platform.‍
Reduce operational costs: Solve issues without dispatching technicians or scheduling site visits.‍
Minimise downtime: Restart chargers or resolve stuck sessions to keep your network available.‍
Improve customer support: Assist drivers in real time by starting sessions, unlocking connectors, or troubleshooting issues.‍
Maintain flexible infrastructure control: Adjust charger settings and availability without affecting the entire system.

How It Works

Step 1

Receive real-time alerts‍

Chargers send notifications through Spirii Connect when issues occur.

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Step 2

Access charger data remotely

Operators view charger status, connectivity, and performance directly in the platform.

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Step 3

Take action immediately

Reboot chargers, update software, start or stop sessions, or adjust settings.

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Step 4

Confirm resolution in real time

Charger status updates instantly so operators can verify that the issue is resolved. Read more about how remote charger management works in our Developer Hub.

Who is it for

‍NOC (Network Operations Center) teams Maintain 24/7 network oversight and rapidly respond to infrastructure issues without deploying field technicians to multiple sites.‍
Customer support teams Resolve driver issues in real-time while customers wait on-site, turning potential frustrations into positive experiences without escalation delays.‍
Fleet and site managers Control access across multiple locations and perform scheduled maintenance during off-peak hours without service interruptions.‍
Public charging networks Deliver the reliable, always-available service that drivers expect while protecting your brand reputation and maximizing revenue uptime.