Customer management and usage insights for EV charging networks
What is customer management?
Customer management in Spirii Connect helps operators understand charging behaviour across locations. You can see who uses your chargers, how often they charge, and which patterns emerge over time.
This enables you to create meaningful customer segments, improve service for key user groups, and plan operations and pricing strategies based on real behaviour rather than assumptions.
Key benefits
- View detailed profiles and charging habits: Understand user activity and behaviour across all locations.
- Segment your customers: Group drivers by type such as private, fleet, commercial or other categories.
- Identify peak times and loyal user groups: Spot trends that help guide pricing, operations, and planning.
- Improve support and communication: Address specific needs and questions for each customer type.
- Use insights to refine strategy: Plan pricing, marketing, and location development with accurate data.
How it works
See all customers in one overview
Spirii Connect displays customers in a structured table with key details such as type, owner, billing data, creation date, and associated locations.
Search and filter to find what you need
Admins can filter by customer type or ownership and access each customer’s detail page for deeper insight.
Manage customer details and linked locations
Update contact and billing information, adjust ownership, and view all connected locations so your setup always reflects real operational structures.
Who is it for
- Operators creating differentiated tariffs and access rules
- Corporate fleets managing employee or team charging
- Public charging networks analysing user behaviour across sites
- Real estate owners segmenting residents, visitors, and workplace users
- Retail and hospitality sites tracking guest charging activity
- Municipalities tailoring public charging for residents and visitors
Trusted by our successful partners
With Spirii, we unlock new revenue streams from our charging locations, contributing to a more sustainable future in eMobility.
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Jumpstart your EV charging business with Spirii today