Product Talks: Building stability for a smarter charging future

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Why stable communication matters

Let’s start with the obvious: without reliable communication between chargers and the platform, nothing works.

“It might sound simple, but making sure all the chargers communicate with our platform – and do it the right way – is a big deal,” Tim explains. “Because if that breaks, so does the user experience.”

Spirii’s charging platform supports a wide range of charging hardware across different markets. And even when two different charger brands use the same OCPP version, they don’t always behave the same.

“We kind of act like a translation agency,” Tim says. “Every charger sends messages in its own way, and we make sure the platform understands them all.”

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What we’ve learned from being hands-on

For over six years, we’ve not only provided platform solutions – we’ve also worked as a turnkey provider and operated multiple charging networks across markets. This has given us end-to-end experience across the entire charging ecosystem, from installations and grid connections to energy services and user support.

“We’ve pretty much seen it all,” says Tim. “We know the pain points because we’ve experienced them ourselves. And that gives us an edge when building tech that actually works in the real world.”

This hands-on knowledge feeds directly into how we design and maintain our cloud infrastructure – and why we’ve invested so much in making it stable, flexible and future-ready.

But beyond the technical side, Tim highlights the bigger mission that drives the work:

“We’re contributing to the sustainable transition, and you can really feel how much people at Spirii care about that. That shared purpose is a huge part of what keeps us motivated to keep improving.”

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Stability isn’t a feature – it’s the foundation

‍“Since launching our updated communication layer, Spirii hasn’t experienced a single platform-related breakdown.” Tim says. “We’re responsible for the entire user journey – from charging hardware and grid services to advanced use cases. That’s why stability is such a high priority.”

A big part of that success comes down to our Network Operations Centre (NOC). This team knows charging hardware and OCPP inside out – and works closely with our engineering and product teams to keep the service stable and seamless.

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From insight to foresight

One of the biggest shifts in our approach? We are now able to predict and prevent problems before they happen.

“We track every charger on the platform in real time,” Tim explains. “We’ve built a system that indexes them, spots patterns, and helps us get ahead of issues.”

If a charger disconnects, we can see the last message it sent, understand why it went offline – and in many cases, proactively notify the owner and resolve the issue within hours rather than days.

“This sets the stage for things like predictive maintenance, which is exactly where we’re headed,” Tim adds. “It’s a smarter, more scalable way to operate.”

Tim also credits cross-functional collaboration as a key enabler:

“None of this happens in a silo. It’s the result of close teamwork across the Cloud team, Engineering team, NOC team, Development teams and more. Everyone brings their expertise – and together we keep pushing things forward.”

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A platform built to scale – and last

So, what’s next?

The focus now is on unlocking more advanced capabilities – from OCPP 2.0.x and deeper energy integrations to smarter services for fleet operators. The new communication layer is the solid foundation that will make it all possible.

“We’ve built the capacity,” says Tim. “Now we’re ready to layer on the features – in a way that’s both responsible, sustainable and reliable.”

That focus on responsibility is critical. As Spirii scales – especially with the support of Edenred – stability remains a non-negotiable.

“We’re not just chasing big numbers,” Tim explains. “We’re asking: how do we connect a million chargers without losing what makes us reliable?”

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Final thoughts

“Trust is a real commodity,” Tim says. “And we’ve earned it by showing up, solving problems, and being transparent.”

Spirii’s ability to deliver on that trust comes from strong collaboration across teams.

Because when every charger matters, every part of the system needs to work seamlessly together.

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Stability is everything

After wrapping up the chat with Tim, I found myself thinking about how easy it is to overlook the quiet, behind-the-scenes work that holds everything together.

We’ve built something solid here. It’s not always the loudest thing we talk about, but it’s the reason we can promise reliability to our partners and users – and actually deliver on it.

It also reminded me just how much Spirii’s past shapes its future.

We’ve done the hard yards. We’ve handled grid connections, hardware quirks, edge-case support – and we’ve built the platform with all of that in mind. We know where things can go wrong, and we’ve designed it not to.

This is the kind of work that doesn’t always make headlines – but it’s what gives everything else the space to grow.